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Contact Us
Contact Us
To contact us by phone, call 1-800-282-3333 or email directly ([email protected]).
To order a star kit, visit our product catalog.
Find us on the major social media platforms:
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If you want to send us an email, please use this form to contact our office.
General
Q: Can I name a star?
A: Yes. You can dedicate a star to someone special. We offer a Gift Package where we select a special star in the sky and record your Star Name and Star Date. The Gift Package includes a beautiful parchment Certificate, a Sky Chart with your name and the star's coordinates and an informative booklet on astronomy. We publish all names in the astronomical compendium Your Place in the Cosmos, which is registered in the U.S. Copyright Office.
Q: Am I buying the star?
A: No. We do not own the star, so we cannot sell it to you.
This is like adopting the star. This star is associated with that special someone. It is something you can point at to know that there is something special out there for you.
Q: Will the scientific community recognize my star name?
A: No. We are a private company that provides Gift Packages. Astronomers will not recognize your name because your name is published only in our Star catalog. We periodically print a book called Your Place in the Cosmos ©,which lists the stars that we have named.
Q: Can I return the product?
A: Yes. If you are not completely satisfied, you may return your product for a full refund. We want you to appreciate our products and if you are not happy, then we are not happy.
Q: Can I order by Phone?
A: Yes. Please call 1-800-282-3333. Our customer service personnel are standing by to assist you.
Q: Can I order by Mail?
A: Sure. Download our order form from here. Fill in the order form and return it to the address listed along with your payment. We will process your order and send it to you.
Star Naming
Q: Can I pick where my star is located?
A: You can select which constellation you want you star to be in.
Q: Can I request my star to be located in a specific area?
A: Yes. Selecting a specific area is a special option we provide. If you have the astronomical coordinate where you would like your star to be, we will search for a star in that area. Generally we can find a star that is nearby.
This is a special operation that cannot be completed on our Web site. Please email our Customer Service or phone us at 1-800-282-3333 for assistance with this feature.
Pricing
Q: Can I pay using my credit card?
A: Yes. We accept Visa, Mastercard, Discover and American Express.
Q: Can I pay using my PayPal or other online banking method?
A: Yes you can! On the final payment page select PayPal for your payment, then follow the instructions.
Q: Can I pay using overseas funds?
A: No. We accept payments only in US dollars.
Shipping
Q: Can you ship my package to the person for whom the star is named?
A: Yes. We can ship your package where you specify. If you order several items, we can ship each item to a separate location.
Q: How long does it take for a package to arrive?
A: We usually deliver packages in the continental US in 8-12 business days.
We have premium shipping services if you would like to receive your package overnight or the 2nd day.
Q: How long does it take for a package to arrive overseas?
A: It takes from 10 to 14 business days for a package to be delivered overseas.
We have several offices located in Canada, Australia and Europe that may be able to deliver to you faster. Please visit our affiliate page for a list of our partners.
Q: What does the S/H mean?
A: S/H is our shorthand for Shipping and Handling.
Q: My country is not listed in the countries you list to, are you able to ship to me?
A: No, if your country is not listed in our listing of countries, then we are unable to ship to your country.
